Numr CXM

Release notes

A record of what changed in CXM, one entry per release, newest first.

Showing all changes

CXM release,

Latest

More control and flexibility in NUMR

This release brings more flexibility to survey design and customization, improved detection of potentially automated responses, interactive trend analysis in dashboards, and greater control over data exports and access permissions.

Surveys 9 changes

  • New

    Identify potentially AI-generated or bot-driven survey responses to improve response quality

    Survey security has been enhanced with improved CAPTCHA-based detection to help distinguish responses submitted by genuine human respondents from those potentially generated by AI or automated bots

  • Improved

    You can now apply toxicity rules based on the days since a survey was attempted or initially sent, rather than when it was created.

    Across all projects, the number of days used in toxicity rules now reflects the relevant survey event:
    1) Person has answered survey: Calculated from Survey Attempted On instead of Survey Created On.
    2) Person has received survey: Calculated from Survey Sent On (Initial) instead of Survey Created On

  • Improved

    Choose the display order of languages in surveys

    A new Language Display Order setting is available under Visualization Settings, allowing users to arrange languages in ascending (A–Z) or descending (Z–A) alphabetical order. By default, languages are displayed in ascending order. This makes it easier for respondents to find and select their preferred language.

  • Improved

    Customize the display order of answer choices in survey questions

    Users can now arrange the answer choices displayed under survey questions in ascending (A–Z) or descending (Z–A) order, in addition to the existing Default and Randomise options. This provides greater flexibility in how choices are presented to respondents.

  • Improved

    Dynamically Personalize Answer Choices based on Previous Survey Question Response

    Survey questions can now display personalized dropdown options using information captured from earlier responses. For example, based on a respondent's NPS rating, a follow-up question can dynamically display relevant options for detractors, passives, or promoters. This enables more relevant follow-up questions without the need to create separate questions for each response group.

  • Improved

    Upload separate logos for desktop and mobile surveys

    Users can now configure different logos for desktop and mobile devices to ensure better logo visibility and presentation across screen sizes. The survey automatically displays the appropriate logo based on the respondent's device. If a separate mobile logo is not uploaded, the desktop logo is displayed by default, maintaining consistent branding across devices.

  • Improved

    Easily view and understand the conditions used to show or hide survey questions and answer options

    The conditions that determine when survey questions and individual answer options are shown or hidden are now displayed in a clear, easy-to-read format instead of technical code. Users can easily review the logic applied based on respondents' previous answers or other defined conditions. This makes it simpler to understand and manage personalized survey flows without needing technical knowledge.

  • Improved

    Manually show or hide individual survey answer options with a single click

    A new Eye icon allows users to control the visibility of individual answer options directly within the survey builder. Users can hide options they do not want respondents to see and make them visible again whenever required, without setting up additional conditions or technical logic. This makes managing survey answer options simpler and faster.

  • Improved

    Survey questions are now center-aligned by default across desktop and mobile devices

    Survey questions, including rating scales and other question types, are now automatically center-aligned to provide a more balanced and consistent layout across desktop and mobile devices. This improvement enhances the overall survey presentation and provides respondents with a uniform experience across different screen sizes, without requiring any manual configuration.

Dashboards 4 changes

  • New

    View historical trends for individual data series directly from a Mekko chart

    Users can now click on a specific bar in a Mekko chart to view its historical performance in a Trend Chart. This makes it easier to analyze how individual data series have changed over time, identify performance trends, and explore detailed insights without manually creating a separate trend chart.

  • Improved

    Select or deselect multiple variables at once in Widget Builder

    A new bulk-selection checkbox has been introduced in Widget Builder, allowing users to select or deselect multiple variables at once instead of managing them individually. This is particularly useful when creating option nets, making widget configuration quicker and easier.

  • Improved

    Get notified when a requested file is ready for download

    A new notification banner informs users when their requested file has been generated and is ready to download. This eliminates the need to repeatedly check the download status, making the file download experience more convenient.

  • Improved

    Control data export permissions based on user roles

    Administrators can now manage data export permissions based on user roles, allowing them to control which users are authorized to export data from dashboards. This provides greater flexibility in managing data access and helps ensure that sensitive information is only exported by users with the appropriate permissions.

CXM release,

More flexibility in NUMR

This release brings more control over dashboard table formatting, Excel support for survey translation management, and an improved Respondent Table experience on mobile devices

Dashboards 2 changes

  • Improved

    More control over dashboard table formatting

    We’ve added more formatting options for Mekko, Analysis, Summary, Trend, and Group Summary widgets in Table View.

    You can now:

    • Align column data, row data, and individual cell values to the left, center, or right.
    • Apply header styles consistently across headers and subheaders.
    • Set styles for a specific Series or Column and have them reflected consistently across the corresponding data.
  • Improved

    Improved Respondent Table experience on mobile

    The Respondent Table now adapts better to smaller screens. Table, Filter, and Sort views have been improved to make profile data and controls easier to access on mobile devices.

Surveys 1 change

  • Improved

    Import and export survey translations using Excel

    The Languages screen now supports Excel files alongside CSV files, giving you more flexibility when importing and exporting survey translations.