Banking

Know who's about to leave.
Without your data leaving.

Numr connects account opening, onboarding, servicing, and complaint resolution to whether a customer stays, funds an account, or takes the next product, and quantifies how much a better experience changes the odds.

See the platform
viz.numr.app

Journey Outcome

Impact

Meridian bank · how each stage changes the odds of the next outcome.

Account opening
3X
more likely to fund the account
Onboarding
2X
more likely to activate
Servicing
4X
more likely to take the next product
Complaint resolution
8X
more likely to stay
Illustrative data

The banking journey

Every banking moment, priced to what they do next.

Illustrative data
viz.numr.app

Journey Outcome

Impact

Meridian bank. How the experience at each stage changes the odds of the next outcome. Read each multiplier as change in odds, not a promise of revenue.

All customers
Last 3 Months
n = 6,200 completed journeys · masked IDs · odds vs. baseline experience
High impactMid impactLow impact
STAGE 01
Account opening
Experience index 82
3X
more likely to fund the account
High impact
STAGE 02
Onboarding
Experience index 79
2X
more likely to activate
Mid impact
STAGE 03
Servicing
Experience index 85
4X
more likely to take the next product
High impact
STAGE 04
Complaint resolution
Experience index 74
8X
more likely to stay
High impact
Modeled odds change vs. a baseline experience. Directional, not a guarantee of revenue.
Open regression detail

Complaint resolution changes the odds most. Handle it well and a customer is 8X more likely to stay. That is where the relationship is won or lost, long after the account was opened.

The problem

The problems every bank knows too well.

The silent majority

Most of your customers never answer a survey, so you measure the vocal few.

Coached scores

Loyalty scores get gamed at the branch and tie to nothing.

Siloed feedback

Feedback never connects to retention, churn, or the next product.

Compliance friction

Cloud CX vendors stall when the regulator wants PII inside your firewall.

How Numr answers it

Built for how banks actually run.

01

Experience tied to retention and the next product

The Journey Outcome widget above shows it: each stage is scored against the odds a customer stays or takes the next product.

02 Optional

Optional on-premise residency

PII stays inside your firewall and only tokens reach the cloud. Turn it on when compliance asks; it is never required to start.

03

From a gamed score to the fixable cause

Root-cause depth, so you fix the friction driving churn instead of reporting a number.

04

Complaint resolution on the record

Owned, routed, on an SLA, provable. The moments that decide retention get a paper trail.

The proof

The banks already on Numr.

SBI Securities Axis Bank SBI Card Axis Direct HDFC Mutual Fund Wealth360 One
Customer story

The churn no survey caught.

Numr followed 90,000+ of a leading bank’s non-resident customers across 57 touchpoints. Two in three needed help operating their accounts. 71% of those who left had closed with no prior service contact: silent, operational-friction churn that satisfaction scores never surfaced.

90,000+
Non-resident customers, 57 touchpoints
2 in 3
Needed help operating their accounts
71%
Left with no prior service contact
From a confidential analysis. Featured anonymously.

Start here

Bring your hardest question about churn.

A Numr demo runs on your questions, not a slideshow. Pick a customer and we open the journey. Ask who is about to leave and we show the odds, with PII kept behind your firewall if you need it.