# Numr

> Numr Inc. builds software that moves what customers do next. Numr PXI moves the customer and proves the lift against a holdout. Numr CXM moves the organization to change the experience. Both are built for large regulated enterprises: banks, insurers, automakers, and airlines.

Numr is one company with two products under one domain. Everything under https://www.numr.ai/pxi is PXI, everything under https://www.numr.ai/cxm is CXM, and https://www.numr.ai is the company itself. The Knowledge Center is the deepest free resource here: a reference library on how CX measurement actually works, written to be cited rather than skimmed.

Full URL list for crawlers: https://www.numr.ai/sitemap-index.xml

## Products

- [Numr PXI](https://www.numr.ai/pxi): Finds where customers stall between account opening, funding, and card activation, recovers that revenue, and proves the lift against a holdout.
- [PXI Platform](https://www.numr.ai/pxi/platform): How PXI works end to end: Signal to Pod to Reason to Action to ROI.
- [Numr CXM](https://www.numr.ai/cxm): Customer experience management software that connects feedback across the journey to the specific action each team should take next.
- [CXM Platform](https://www.numr.ai/cxm/platform): The CXM product in full: collect, analyze, act, and measure across every channel.

## Industries

- [PXI for Retail Banking](https://www.numr.ai/pxi/industries/retail-banking): Onboarding and funding drop-off in retail banking, and what recovering it is worth.
- [PXI for Credit Cards](https://www.numr.ai/pxi/industries/credit-cards): Activation and first-spend stalls across the credit card lifecycle.
- [PXI for Wealth Management](https://www.numr.ai/pxi/industries/wealth-management): Funding and engagement gaps in wealth and investment onboarding.
- [CXM for Banking](https://www.numr.ai/cxm/industries/banking): Running an enterprise CX program in a regulated banking environment.
- [CXM for Insurance](https://www.numr.ai/cxm/industries/insurance): CX measurement across policy, claims, and renewal journeys.
- [CXM for Automotive](https://www.numr.ai/cxm/industries/automotive): Dealer and ownership experience measurement for automotive brands.

## Knowledge Center: start here

- [NPS vs CSAT vs CES](https://www.numr.ai/cxm/knowledge-center/nps-vs-csat-vs-ces-which-cx-metric-should-you-use): What each of the three core CX metrics measures and when to use which.
- [What Is a Good NPS, CSAT, or CES Benchmark?](https://www.numr.ai/cxm/knowledge-center/what-is-a-good-nps-csat-or-ces-benchmark): How to read benchmark numbers without misjudging your own performance.
- [Interpreting NPS, CSAT and CES Together](https://www.numr.ai/cxm/knowledge-center/how-to-interpret-nps-csat-and-ces-together): Reading the three metrics as one picture instead of three scores.
- [Transactional NPS vs Relationship NPS](https://www.numr.ai/cxm/knowledge-center/transactional-nps-vs-relationship-nps-whats-the-difference): The difference between tNPS and rNPS, and what each is good for.
- [Inner Loop vs Outer Loop](https://www.numr.ai/cxm/knowledge-center/inner-loop-vs-outer-loop-the-blueprint-for-a-truly-actionable-cx-program): The blueprint for a CX program that closes the loop instead of just reporting.
- [Why NPS Uses an 11-Point Scale](https://www.numr.ai/cxm/knowledge-center/scale-for-nps): The measurement reasoning behind the 0 to 10 scale.
- [5-Point vs 7-Point Likert Scale](https://www.numr.ai/cxm/knowledge-center/5-point-likert-scale-vs-7-point-likert-scale): What the evidence says about scale length and data quality.
- [How to Build a Customer Journey Map](https://www.numr.ai/cxm/knowledge-center/how-to-build-a-customer-journey-map): A step-by-step method for mapping a journey you can actually measure.
- [Driver Analysis in CX](https://www.numr.ai/cxm/knowledge-center/driver-analysis-in-cx-how-to-know-what-to-fix-first): How to work out which driver to fix first instead of fixing everything.
- [Root Cause Analysis in CX](https://www.numr.ai/cxm/knowledge-center/stop-treating-symptoms-a-step-by-step-guide-to-root-cause-analysis-in-cx): Getting past symptoms to the cause behind a score movement.
- [Why Low Response Rates Hurt CX Decisions](https://www.numr.ai/cxm/knowledge-center/why-low-response-rates-hurt-cx-decisions): What thin response data does to the decisions built on top of it.
- [Designing a CX Survey People Complete](https://www.numr.ai/cxm/knowledge-center/how-to-design-a-cx-survey-that-customers-actually-complete): Survey design choices that protect completion and data quality.
- [Statistical Significance in CX](https://www.numr.ai/cxm/knowledge-center/t-tests-and-statistical-significance-in-cx-how-to-know-if-a-score-change-is-real): How to tell a real score change from noise.
- [Linking CX KPIs to Business Outcomes](https://www.numr.ai/cxm/knowledge-center/how-to-link-cx-kpis-to-business-outcomes): Connecting experience measurement to revenue, retention, and cost.

## Hubs

- [CX Knowledge Center](https://www.numr.ai/cxm/knowledge-center): The full reference library on CX measurement: metrics, scales, journeys, dashboards, and research method.
- [CXM Blog](https://www.numr.ai/cxm/blog): Writing on customer experience management practice.
- [CXM Case Studies](https://www.numr.ai/cxm/case-studies): Measured outcomes from enterprise CX programs Numr has run.
- [PXI Blog](https://www.numr.ai/pxi/blog): Writing on product experience, activation, and recovered revenue.

## Company

- [About Numr](https://www.numr.ai/about): Who Numr is, how the two products relate, and the team behind them.
- [Press](https://www.numr.ai/press): Company announcements and media resources.
- [Careers](https://www.numr.ai/careers): Open roles at Numr.
- [Contact](https://www.numr.ai/contact): Get in touch with the Numr team.